How to lodge a complaint against Auto and Taxi drivers
Submitted by ravisagar on Mon, 09/28/2009 - 04:31.
There has been talk these days about the bad behaviour of citizens in Delhi. Recently our Home Minister P. Chindambran and Chief Minister of Shiela Dikshit has appealed to all the people in the city to improve their behaviour. I am happy that both of them have raised
this concern about the "bad attitude" of Delhiites. I think we really to improve the rude behaviour of people to make it truly a world class city and Common Wealth Games could just be an excuse to start working towards this "Attitude Makeover".
I decided that I will do my part by contributing in whatever way I can to raise awareness and I will be posting series of blog posts with the tag "Attitude Makeover".
To start with I will start with a very common problem in our city that we all face on a daily basis and it seems that we have started living with it, and that is "Nuisance of Auto drivers". We all know that most of the Auto drivers harass people. Their meter don't work, they over charge, refuse to go and misbehave with the passengers. Yesterday I was watching one talk show on NDTV channel where Kiran Bedi mentioned that anyone can lodge a complaint against the Auto Drivers. We all know that there are laws but we are either not aware of them or don't want to take the pain to get into the procedures.
If we just crib and do nothing about it then things will never improve. If we start bring the change now then may be in 5 years or 10 years things will get better! I searched on the internet and found Delhi Traffic Police website and I came to know that lodging a complaint against Taxi and Auto drivers is as easy as sending an SMS. Yes, as simple as that.
Lets see how to send that SMS. There are four different kind of complaints that you can lodge. Here are them.
1. Refusal
REF [SPACE] VEHICAL NO. [SPACE] LOCATION [SPACE] TIME OF REFUSAL
Example: REF DL1RF1234 DHAULAKUAN TO GO TO RK PURAM 3:30PM
2. Overcharging
OVC [SPACE] VEHICAL NO. [SPACE] LOCATION [SPACE] TIME OF OVERCHARGING
Example: OVC DL1RF1234 DHAULAKUAN TO GO TO RK PURAM 3:30PM
3. Misbehaviour
MIS [SPACE] VEHICAL NO. [SPACE] LOCATION [SPACE] TIME OF MISBEHAVIOUR
Example: MIS DL1RF1234 DHAULAKUAN 3:30PM
4. Harassment
HAR [SPACE] VEHICAL NO. [SPACE] LOCATION [SPACE] TIME OF HARASSMENT
Example: HAR DL1RF1234 DHAULAKUAN 3:30PM
Send SMS to 56767
So next time if you face any nuisance by Auto or Taxi driver, don't just let it go. Take out our mobile phones from your pocket and send this SMS. If we together put this little effort then Delhi Traffic Police will take action and we can at least hope for things to improve. It is much better than doing nothing at all. If doesn't take much to send this simple message. There is no point blaming the government or police until we first change ourselves and take initiatives. This facility of lodging a complaint via SMS has been provided to us only and we should take full advantage of it.
Common Wealth Games has given us an opportunity to improve our city and it doesn't mean building new roads or flyovers. We have to change our attitude too.
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Good Post
faced a misbehaving act of RTO staff at Bandra reclaimation. I immediately wanted to make a complaint to the RTO head office. Hence I tried to find out tel. nos of RTO head office through MTNL 197 No. Seems they did not have H.O. no on their list hence the operator there gave me tel nos of RTO Bandra, Tardeo office. When I tried to contact on those numbers they were simply ringing without being answered. I contacted traffic police control even they could not hflp me.
Query
Hi, is this service available to the residents of the rest of the cities in India? Please respond by email. Thanks. :)
This number is mentioned on
This number is mentioned on the Delhi Traffic Police. Other cities might have such service. Where do you live?
Re: Query
Ahmedabad.
I feel it is not necessary
I feel it is not necessary to define Delhiites. Even if one has to do then I don't know how to define them. May be people who are born here, grown up here and also have been earning a living here can be considered Delhiites.
Or do you have any other definition.
Whosoever does it, be it the people from outside Delhi or people who belong here. The "Bad Attitude" is something that needs to be changed. It leaves a bad impression for someone coming from outside. We need to be more friendly and less angry :)
Who are delhiites
Right, so we should say that we should change the bad attitude not "bad attitude of Delhiites". Do you agree? We all are part of India.
Who are delhiites
I think we should first define Delhiites before pointing them for the "bad attitude". Many people in delhi are from outside delhi. Almost all the people who come from outside delhi always point Delhiites but those who are pointed are really Delhiites? Should Delhi be pointed for bad attitude or are there other factors to it?
I am not saying that everything in delhi is good but everything isn't bad too. And everything bad in delhi isn't always done by delhiites.
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