Jira Service Desk Cloud

GetAnswers - SLA based reports

Submitted by ravisagar on Wed, 05/18/2022 - 07:16

There are some in built reports that you can use to understand about SLA breached vs met information and it can also be done based on a specific assignee using a JQL.

#GetAnswers #SLAReports

Jira Service Management - Change calendar

Submitted by ravisagar on Tue, 06/22/2021 - 06:28

Atlassian just introduced this new change calendar to visualise the changes on a calendar. You can also reschedule directly fro the calendar. I quite like this feature.

#ChangeCalendar #JiraServiceManagement

Jira Service Management - Enrich KB

Submitted by ravisagar on Thu, 03/25/2021 - 08:54

As promised let me show you how to easily link your Jira tickets to your KB Articles but more importantly how to create KB articles from Jira tickets.

#Knowledgebase #JiraServiceManagement

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