Jira Service Desk Cloud

There are some in built reports that you can use to understand about SLA breached vs met information and it can also be done based on a specific assignee using a JQL.

#GetAnswers #SLAReports

Apart from the obvious service desk you can also use Jira Service Management to engage with your audience :)

#JiraServiceManagement #UseCase

Atlassian just introduced this new change calendar to visualise the changes on a calendar. You can also reschedule directly fro the calendar. I quite like this feature.

#ChangeCalendar #JiraServiceManagement

I am forcing myself to get a bit more familiar with Opsgenie.

#Opsgenie #JiraServiceManagement

As promised let me show you how to easily link your Jira tickets to your KB Articles but more importantly how to create KB articles from Jira tickets.

#Knowledgebase #JiraServiceManagement

Want to make your life better? Integrate Confluence KB with your JSM project.

#Knowledgebase #JiraServiceManagement

Use components in your Jira Service Management projects and make your life easy.

#Components #JiraServiceManagement

Can you update Organisation field from reporters email? What about different SLAs for each organisation? Let us look at some interesting questions.

#Organisation #ReporterEmail #EmailRequest #JiraServiceManagement

Make it really simple for your customers to reach out to you by embedding a widget on your website. Looks cool as well.

#Widget #JiraServiceManagement

Let us get our hands dirty but looking at what is new in #JiraServiceManagement. I am very keep to check the new features especially the integration with #Opsgenie and the #Pipelines. @atlassian