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If you need my help with Drupal, Linux, Jira, Scripting, Automation or want to contact me then raise a ticket for me please :) and I will get back to you, promise. At Sparxsys we provide Atlassian consultancy services, reach out to me at ravi at sparxsys dot com

Ravi Sagar - Resume

Author of "Mastering Jira 7" books. Loves #ScriptRunner #Jira and #Drupal. #ProblemSolver, #Atlassian #Consultant & #Developer, #Technologist and uses #Emacs

Email: ravi at sparxsys dot com, ravisagar at gmail dot com

Summary

Atlassian consultant, developer & trainer with over 19 years of experience in telecom, online education industry and banking sector. Done extensive work in implementing, customising and rolling out Atlassian tools like Jira, Confluence, Bitbucket, Fisheye/Crucible. Keen interest in migration, consolidation, automation and integrating Jira with other tools. Written books on Jira and runs a YouTube channel to share knowledge around not only Atlassian tools but also Linux and open source. Also loves writing blogs and speaks regularly at various events and conferences. Also an Atlassian Community Leader for many years. Plenty of experience in Drupal development, building accessible websites for government bodies and non profit organisations. Founded Sparxsys Solutions, an Atlassian Consultation and Drupal Development company in London and Delhi.

Expertise in these Atlassian tools and apps: ScriptRunner for Jira, Structure, eazyBI, Advanced Roadmaps, Insight, Insight Discovery, Jira Software, Jira Service Management, Confluence, Bitbucket, Fisheye/Crucible, Automation Rules, Migrations and Consolidations.

Key skills: Consulting, Business Analysis, Trainings/Workshops/Coaching, Technical Writing, Digital Transformations, Agile, SAFe, Building courses.

Technical skills: Groovy, Java, PHP, Shell Scripting, Linux, Open Source, REST API, Databases.

Publications

  • Author of "Mastering JIRA 7 - Second Edition"
  • Author of "Jira Quick Start Guide"
  • Author of "Jira 7 Essentials" (Video course)
  • Author of "Jira 7 Guide for Administrators and Developers" (Video Course)
  • Author of "Mastering JIRA"
  • Author of "Your Definite Guide - To Build a Fantastic Blog in Drupal"

Certifications

  • Atlassian "Certified Jira Administrator"
  • Atlassian "Certified in Agile Development with Jira Software"
  • Atlassian "Advanced Jira Workflows Badge"
  • Certified SAFe 4 Agilist
  • Certified SAFe® 5 Program Consultant
  • Microsoft Certified in "Planning, Deploying, and Managing an Enterprise Project Management Solution (Microsoft Course # 2732)"

Experience

Principal Consultant in Sparxsys, London, United Kingdon (December 2021 - Current)

He founded of Sparxsys Solutions which is an Atlassian Consultancy company in London and Delhi. He helps clients in getting the most out of Atlassian tools like Jira, Confluence, Bitbucket and various apps like ScriptRunner, Advanced Roadmaps, eazyBI, Structure, Zephyr, Xray, BigPicture and more. He is not only an Atlassian Certified Jira Administrator but also a Certified SAFe® 5 Program Consultant. He has written books on Jira and runs a YouTube channel to share knowledge around not only Atlassian tools but also Linux and open source. Also loves writing blogs and speaks regularly at various events and conferences. He is also an Atlassian Community Leader where he shares his knowledge and help others. Plenty of experience in Drupal development, building accessible websites for government bodies and non profit organisations. Founded Sparxsys Solutions, an Atlassian Consultation and Drupal Development company in London and Delhi.

The consultancies include systems analysis with a view to improving process and efficient usage of tools, also involved in installation, migration, upgrades, migrations and consolidations.

  • Expertise in ScriptRunner for Jira - Getting the most out of it to solve various problems, integrating with other tools and automation.
  • Atlassian tools trainer - Provide training on Jira Software, Jira Service Management and Confluence.
  • Assisting customers in making best use of the Atlassian product suite (Jira, Confluence, Bitbucket) in order to deliver value to their business or organisation.
  • Lead customer workshops and coaching sessions for customers
  • Responsible for helping customers to integrate systems, automate processes and achieve efficiencies. This typically ranges from providing expert guidance and solution design to “hands-on” work with product setup, migrations, upgrades and performance tuning.
  • Leading customer workshops to determine technical requirements and be able to discuss options and explain trade-offs and constraints.

Senior Technical Consultant in Adaptavist, London, United Kingdon (January 2019 - November 2021)

He works on projects of all sizes, from brief help and advice consultancies, to large, multi-system long term engagements. The consultancies include systems analysis with a view to improving process and efficient usage of tools, also involved in installation, migration, upgrades, migrations, consolidations identifying when the products can meet requirements or require apps or new development, training of both users and administrators.

  • Key ScriptRunner for Jira resource - Getting the most out of it to solve various problems, integrating with other tools and automation.
  • Assisting customers in making best use of the Atlassian product suite (Jira, Confluence, Bitbucket) in order to deliver value to their business or organisation.
  • Lead customer workshops and coaching sessions for customers
  • Responsible for helping customers to integrate systems, automate processes and achieve efficiencies. This typically ranges from providing expert guidance and solution design to “hands-on” work with product setup, migrations, upgrades and performance tuning.
  • Leading customer workshops to determine technical requirements and be able to discuss options and explain trade-offs and constraints.
  • Also play an important role in presales - delivery product demos, offering solutions, providing estimates and producing proposals.
  • Mentor to other consultants helping them grow their skills.

Atlassian Consultant in Valiantys, London, United Kingdon (November 2016 - December 2018)

Primary technical resource for the UK sales team. Responsible for analysing the needs of the clients who wants to adopt Atlassian tools like Jira Software, Jira Service Desk and Confluence.

Key resources in Presales process, this role is more or less like a Superman. Everyone expects you to know everything and that makes it one of the most challenging role in the company. Not only the expert level knowledge of full spectrum of Atlassian toolset is expected but also I am expected to have knowledge of variety of use cases where Jira and other Atlassian tools can be used.
Day to day responsibilities

  • Present Atlassian products and custom built solutions to clients.
  • Maintaining top-notch amazing demo environments.
  • Taking part in sales meetings and guiding customers towards the right solution using Atlassian tools by asking them right questions.
  • Demonstrating Atlassian solutions to prospects and impressing them with company's offerings.
  • Conducting regular webinars.
  • Taking part in RFI/RFP and other complex tender processed and building proposals.
  • Providing the accurate and fine tunes estimates for delivering project.
  • Building Proof of Concept (PoC).
  • Building the project plan for the delivery team.
  • Making sure that the sales team are always step ahead from the delivery team in their knowledge of latest features or new add-ons (apps).
  • Contributing to the company blog.
  • Share feedback to the Marketing and Solutions team to improve the company’s offerings.
  • Work as Technical Consultant on critical and high value projects.
  • Also the official Atlassian tools Trainer in the company.

Technical Manager in Sparxsys Solutions Pvt. Ltd., Delhi, India (March 2010 - November 2016)

Playing a crucial role of key resource between clients and developers.

  • Doing the role of Business Analyst as well as the Chief Project Architect.
  • Meeting clients to understand their requirements, preparation on proposal and contracts.
  • Project planning, tracking and delivering projects.
  • JIRA, Confluence and Agile Trainer.

Lead Engineer in Alcatel-Lucent (now Nokia), Gurgaon, India (November 2007 - March 2014)

I started my work as a Project Coordinator working closely with the global project managers and assisting them in building project metrics. I build various tools using Excel VBA in building those metrics quickly and error free. At the same time I took the challenge to roll out Microsoft Project Server for integrated project management across various teams.

Jira was getting a bit popular in the market and since I was already involved in project management activities with a solid knowledge of various supporting tool so I was made responsible for support, customization and implementation of tools like JIRA, Confluence, Code Collaborator (Peer Review), Accept 360 (Requirement Management). It was a unique challenge where I used my project management experience and rolling out these tools across the teams and educating managers on how to use these tools effectively.

Responsiblities

  • JIRA installation and upgrade
  • JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
  • JIRA Training for various teams
  • Managing Add ons like Structure, ScriptRunner
  • Setup JIRA for HelpDesk/Tickets
  • Setup JIRA for Project Management
  • Setup JIRA for Bug Tracking
  • Setup JIRA for Test Case Management
  • Configure Agile Boards - Scrum and Kanban
  • JIRA & Agile (formermly known as Greenhopper) Best Practices
  • Integrating JIRA with Confluence, Fisheye, Crucible
  • Developed interfaces using REST and SOAP
  • Backup and Restore procedures
  • CSV Import

Project Coordinator in Kaplan Financial, Delhi, India (April 2005 - November 2007)

My main responsibility was to prepare multiple project schedule with team leads/manager inputs, to provide updates and feedback to senior management on project progress/deviation against the plan. At the same time track the current status again the plan with inputs from project leads.

- Regularly monitor team deliverables and escalate if there is a gap
- Baseline the project plan and consolidate the efforts
- Propose ways to continually improving internal processes
- Proactively flag any delays or issues with the progress
- Work closely with Project leads on project status and schedule

Implementation Analyst in eMind (now Kaplan Financial), Delhi, India (November 2004 - March 2005)

Leading Product Support team that includes regular database, GUI and data processing work. Coordination and communication across cross-functional teams.
- Working with Business Analyst and Account Manager in various activities like reviewing the client's requests
- Creating technical documentation and presentations

Account Manager in Olive e-business Pvt. Ltd., Delhi, India (April 2003 - October 2004)

Preparation of technical documents like System Requirement Specifications (SRS), Project Management Plan, Configuration Management Plan, High Level Design, Case studies and Help Manuals.

- Interaction and Coordination with Clients.
- Interaction with international clients to take the requirement specifications, requirement analysis and making proposals.
- Handling Project related problems and coordinating with developers/designers.
- International Enquiry handling, communication with prospect client for the requirement details, drafting of commercial as well as technical proposal and quotation.
- Enforcing Quality Standards, Modular and Integrated Testing.

Education

  • M-Tech (Computer Science) from IIT Delhi, Delhi 2005 (drop out after 1st Sem)
  • B-Tech (Information Technology) from Amity School of Engineering and Technology, GGSIPU, Delhi 1999-2003
  • XIIth from D.L.D.A.V. Sr. Sec. Model School, Shalimar bagh 1998-1999
  • Xth from D.L.D.A.V. Sr. Sec. Model School, Shalimar bagh 1996-1997

My full Resume: https://in.linkedin.com/in/ravisagar

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