JIRA Service Desk

I am speaking at Atlassian User Group London on 1st Aug 2018 @londonaug

Submitted by ravisagar on Wed, 07/25/2018 - 17:34

I will present my experience in implementing two solutions to integrate a live chat support within JIRA Servce Desk.

When you have products and services used by thousands of customers, you need a system in place to streamline the support process. For many users, they prefer to engage with you via live chat support. It’s direct and quick, giving them instant gratification for finding a solution to their problem. For those using Jira Service Desk as their ITSM solution, there hasn’t been a Jira live chat support solution contained within the Atlassian ecosystem – until now.

Do you want to have Live chat with @JiraServiceDesk and @SlackHQ. Using @Chatlio & @Jirio_app apps.

Submitted by ravisagar on Thu, 03/08/2018 - 17:22

Do you want to enable live chat for you customers? If the answer is yes then do take a look at my blog "How to engage your customers with Jira live chat support". I wrote it recently to share my findings around implementing live chat with Jira Service Desk and Slack.

I am used Chatlio and Jirio which are Slack apps to enable not only live chat that can be embedded in any we application like your company website but also to create a ticket from your slack chat to your Jira Service Desk Project.

Checklist for JIRA - Add-on review

Submitted by ravisagar on Sun, 07/30/2017 - 16:49

I came across this new add on called "Checklist for JIRA" and it seems quite interesting add-on. The Overview of this add-on on the marketplace says "Stop using Subtasks for simple tracking. Use Checklist instead. Ideal for Definition of Done, Acceptance Criteria and ToDo lists".

Want to contact me?

Life begins outside your comfort zone and that is where your courage is developed". Write to me by filling this form. For living I am an Atlassian Consultant who love both Jira and Drupal. I am the author of "Mastering JIRA" and "Mastering JIRA 7" books. I Love both JIRA and Drupal (a bit more). You can Write To Me and I will get back to you as soon as I can. Have a nice day!

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