JIRA Service Desk

Differences between Agents and other users

Submitted by ravisagar on Fri, 05/01/2020 - 19:13

There was a question on the community about what is the difference between Service Desk Agents and normal users.

The answers is very simple. Let us summarise.

Agents
- They will respond to customer tickets raised.
- They will communicate with customers by adding a public comments.
- Only agents can be the assignee of the Jira Service Desk tickets.
- They have access to Queues

Checklist for JIRA - Add-on review

Submitted by ravisagar on Sun, 07/30/2017 - 16:49

I came across this new add on called "Checklist for JIRA" and it seems quite interesting add-on. The Overview of this add-on on the marketplace says "Stop using Subtasks for simple tracking. Use Checklist instead. Ideal for Definition of Done, Acceptance Criteria and ToDo lists".

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