JIRA Service Desk

Jira Service Desk - Create your own queue

Jira Service Desk Server Fundamentals and Usage

Read more about Jira Service Desk Server Fundamentals and Usage

I am organising this course material properly with a course track of videos, articles and mock test. I am hoping to finish it in May 2020 but in the mean time do take a look at this playlist on YouTube.

Jira Service Desk Server Playlist: https://www.youtube.com/playlist?list=PL_E9T0Z4ua16avhLNB36BdwjlK0mxMlKS

Differences between Agents and other users

Read more about Differences between Agents and other users

There was a question on the community about what is the difference between Service Desk Agents and normal users.

The answers is very simple. Let us summarise.

Agents
- They will respond to customer tickets raised.
- They will communicate with customers by adding a public comments.
- Only agents can be the assignee of the Jira Service Desk tickets.
- They have access to Queues

5 must have add on for Jira Service Desk

I am speaking at Atlassian User Group London on 1st Aug 2018 @londonaug

Read more about I am speaking at Atlassian User Group London on 1st Aug 2018 @londonaug

I will present my experience in implementing two solution

Do you want to have Live chat with @JiraServiceDesk and @SlackHQ. Using @Chatlio & @Jirio_app apps.

Read more about Do you want to have Live chat with @JiraServiceDesk and @SlackHQ. Using @Chatlio & @Jirio_app apps.

Do you want to enable live chat for you customers?

Checklist for JIRA - Add-on review

I came across this new add on called "Checklist for JIRA" and it seems quite interesting add-on. The Overview of this add-on on the marketplace says "Stop using Subtasks for simple tracking. Use Checklist instead. Ideal for Definition of Done, Acceptance Criteria and ToDo lists".

Holi 2017 - Lancaster University, JIRA Admin Certification (London) and Birmingham (ITSM, ITIL)

I like when things are busy, at least it is better than staying idle. Weekends are really not very fun unless you have a car here in UK and I miss my dear Swift which is probably missing me as well. I am looking to purchase a good car here but could not find a good one yet.

Just finished writing my second book - Mastering JIRA 7 - Second edition and other updates

I just finished writing my second book - Mastering JIRA 7. It will be published in few weeks from now and I can't explain the extreme pleasure I am experiencing right now that I decided to write a blog about it. Well I have not been writing much on my blog for the past few years.

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