Jira Service Management

Imagine you receive a ticket that a project lead is unable to assign tickets to a new JSM agent. How would you troubleshoot that? Adding an agent to a JSM project may involve more than one step.

#JiraInterviewQuestions #AddAgents

Let us go through the updates from the @atlassian ecosystem #TeaWithRavi #AtlassianUpdates #AIAMA #Codegeist2023 #IncreasedSLAGoals #AtlassianAnalyticsGoogleSheets

Codegeist Unleashed 2023

Let us go through the updates from the @atlassian ecosystem #JSMAIVirtualAgent #QuickSearch #InteralExternalCustomers #TeaWithRavi #AtlassianUpdates

Internal and External customers in Jira Service Management

Time to go through the updates from the @atlassian ecosystem - #EnhancedJiraBoard #CustomDomainsJSM #BitbucketComments #TeaWithRavi

Enhanced Jira board

We all have been complaining about release all the nice features on Jira Work Management like various views and inline editing. I am extremely happy to see similar features on boards of Company managed projects. The Enhanced Jira boards were announced earlier this year and I believe Atlassian is now rolling it out. If you get the option to try it out you will notice the following nice features.

You have to careful when changing the default filter sharing in your Jira instance.

#GetAnswers #ChangeManagement

Now you can create team managed projects for Jira Service Management as well but you should stay away from it.

#JiraServiceManagement #TeamManagedProjects

Let us go through some updates in the #Atlassian ecosystem last week like new features in #JSM, interesting ycombinator thread on Jira and upcoming series called #JiraUseCases

New features in JSM

There are new features in JSM released by Atlassian like creating Zoom meetings from the issue, upcoming virtual agent, sending notifications to AWS SNS and more.

Click here to learn more.

You cannot restrict access to customer portal to raise tickets based on a time range but you can definitely use SLAs in JSM project.

#JiraServiceManagement #RestrictAccess

Change Calendar is a cool feature in Jira Service Management that will let you plan the changes on a calendar very easily.

#JiraServiceManagement #ChangeCalendar

Do you want to create a report based on tickets received from emails, portals, jira or api? Yes you can do that.

#JiraServiceManagement #Channel