Jira Service Management

GetAnswers - SLA based reports

Submitted by ravisagar on Wed, 05/18/2022 - 07:16

There are some in built reports that you can use to understand about SLA breached vs met information and it can also be done based on a specific assignee using a JQL.

#GetAnswers #SLAReports

Jira Cloud Automation - Manage Agent Vacations

Submitted by ravisagar on Sun, 04/17/2022 - 09:30

What if you assign the ticket to an agent who is on vacation? There is a simple way to manage it using automation rules. Let us learn how to do it.

#Automation #Vacations

Unable to connect custom Google email account with Jira?

Submitted by ravisagar on Fri, 01/07/2022 - 17:28

Today I was configuring Jira Service Manager project of Sparxsys where I wanted to create a dedicated project for people/organistions who want to reach out to us for general enquires related to our services.

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