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Atlassian Updates - New JSM Customer Roles, Atlassian laid off 500 employee

Time to go through some updates from @Atlassian like new JSM Customer roles and Atlassian laying off 500 employees.

New JSM Customer roles

Jira Service Management had a role called customer for people who raise tickets. Although it works fine but customers could be someone inside your company along with external customers. Now Atlassian is going to add two roles - Internal Customers and External Customers. I think it a good move and appreciate this. You can read more about it here.

Atlassian laid off 500 employees

The big new however of this week was Atlassian laying off 500 employee. It is a bit sad but I shared my views which some might not agree to but it is okay. I personally feel that job is a job. You can watch the full video here.

Video of the week

We all love using filters in Jira but by default these save queries are private and often people forget to share the filters. However you can change the default filter sharing to public. You can watch the full video here.


Ravi Sagar Newsletter

Honestly I hardly send out mails but I guess there is no harm in at least having a newsletter. I will only send newsletter when I have something important to share or an update. People are busy and no one has time to read emails these days. If you really like my content then I guess you will remember my site and come back for more.

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