It is time to go through some of the recent updates from the @atlassian ecosystem. This week there are lot of updates on the JSM side. #NewJSMReports #JSMchatOps #Slack #Teams #ImprovedEscalationPolicies
Shape the new JSM Operations Reporting experience with your feedback
JSM Operations Reports are configurable dashboards that provide a centralized summary of critical IT metrics and real-time operational insights.The platform offers 25+ templates and AI-powered charts to help teams visualize data such as alert volumes and MTTA/MTTR trends.
Link(s): Feedback from you !!!
New ChatOps automations for faster incident response
The new Jira Service Management updates automate the lifecycle of incident response by auto-archiving inactive channels and instantly adding responder teams to Slack or Microsoft Teams.
Link(s): New ChatOps automations for faster
Improved Escalation Policies for JSM On‑call teams
JSM's escalation policies now resolve responders using the final, effective schedule, accurately accounting for all active overrides and forwarding rules. This ensures the correct person is notified automatically, eliminating the need for complex manual workarounds or redundant schedules.
Link(s): Improved Escalation Policies for JSM
Upcoming Event(s): Loom for Tech Teams: Communicate Faster, Collaborate Smarter
Apr 23, 8:00 – 9:00 PM (GMT+5:30)
Jaipur
Link(s): RSVP here
Blog(s) of the week:
The Rise of the AI Agent: Control, Monopolies, and the "AI Boss"
As we move through 2026, the conversation around Artificial Intelligence has shifted. It’s no longer just about chatbots that can write poems; it’s about agentic AI—systems that don’t just talk, but act.
Link(s): The Rise of the AI Agent: Control, Monopolies, and the "AI Boss"
Video(s) of the week:
Wondering what kind of apps you can build using Forge?
Link(s): Kind of apps your can build with Forge?
