Do you want to enable live chat for you customers? If the answer is yes then do take a look at my blog "How to engage your customers with Jira live chat support". I wrote it recently to share my findings around implementing live chat with Jira Service Desk and Slack.
I am used Chatlio and Jirio which are Slack apps to enable not only live chat that can be embedded in any we application like your company website but also to create a ticket from your slack chat to your Jira Service Desk Project.
Go ahead and enjoy the post - "How to engage your customers with Jira live chat support"