I will present my experience in implementing two solutions to integrate a live chat support within JIRA Servce Desk.
When you have products and services used by thousands of customers, you need a system in place to streamline the support process. For many users, they prefer to engage with you via live chat support. It’s direct and quick, giving them instant gratification for finding a solution to their problem. For those using Jira Service Desk as their ITSM solution, there hasn’t been a Jira live chat support solution contained within the Atlassian ecosystem – until now.
Earlier this year I shared one solution and during this session I will talk about one more :)
1st Aug 2018, 6:30 PM - 9:00 PM
There will be pizza and drink and of course we will go to the pub after the event ;)