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If you need my help with Drupal, Linux, Jira, Scripting, Automation or want to contact me then raise a ticket for me please :) and I will get back to you, promise. At Sparxsys we provide Atlassian consultancy services, reach out to me at ravi at sparxsys dot com

Unable to connect custom Google email account with Jira?

Today I was configuring Jira Service Manager project of Sparxsys where I wanted to create a dedicated project for people/organistions who want to reach out to us for general enquires related to our services. So this is the portal which is now live. All good so far but I also have an email info at sparxsys dot com which I have always and I also have created support at sparxsys dot com dedicated for our support channel.

Now I want to configure support at sparxsys dot com with my support project so I used the in built connector. Follow these steps.

Go to Project | Project settings | Email requests | Connect a custom email account and click on Google.

You will be presented with a screen to authenticate your Google account and give permission to Jira Cloud. This is the tricky part.

Jira Cloud Google Mail

There is a check box "Read, compose, and send emails from your Gmail account". You need to make sure this is checked otherwise you will get 403 error reading emails.

Enjoy!

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